Terms and Conditions

1. Parties and acceptance of these Terms

These Terms and Conditions ("Terms") govern access to and use of Pivotant, an AI-assisted educational platform (the "Platform" or "Service") operated by Makebee Technologies ("Makebee", the "Operator", "we", "us" or "our").

By selecting the relevant agreement control at registration, creating an account or otherwise accessing the Service after being presented with these Terms, you agree to be bound by them. If you do not agree, do not create an account or use the Service. Our Privacy Policy explains how we process personal data; it is not a substitute for these Terms.

If you use the Service on behalf of a school or another organisation, any separate institutional agreement must be agreed in writing with the Operator. Ordinary user accounts do not automatically authorise a person to bind an institution.

2. About Pivotant and its beta status

Pivotant allows users to upload educational materials such as lecture notes and PDF documents; create or organise study content; generate AI-assisted practice examinations; answer questions in a simulated examination environment; and receive automated scoring, explanations and revision feedback. Available features may vary during the beta period and may be adjusted, paused or withdrawn as the product develops.

The Service is a study-support tool. It does not administer official examinations, certify qualifications, award academic credit, confer admissions or replace teachers, educational institutions or recognised examination authorities.

3. Eligibility, age and authority

You must have the legal capacity to agree to these Terms, or must use the Service with the involvement and legally required authorisation of a parent or guardian or other authorised representative. Additional safeguards apply to personal data of users below 18 under Nigerian law. A student must not provide false age or consent information to circumvent an applicable restriction.

We may ask for evidence of age, authority or parental or guardian involvement where applicable and may restrict access where lawful eligibility requirements cannot be satisfied.

4. Registration and account security

You agree to provide accurate registration details, keep them reasonably up to date and maintain the confidentiality of your password and other login credentials. You must not sell, transfer or knowingly allow unauthorised access to your account. You are responsible for activity performed through your account to the extent attributable to your acts or omissions, but nothing in this clause removes rights you have in respect of security failures or unlawful conduct for which the Operator is responsible.

Notify us promptly at makebee.tech@gmail.com if you suspect an account compromise or unauthorised use. We may apply proportionate authentication checks and security restrictions to protect accounts and the Service.

5. Limited permission to use the Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable permission to access and use Pivotant for lawful learning, personal revision and other expressly permitted educational purposes during the period when the Service is made available to you. This permission does not give you ownership of Pivotant's software, source code, brand, design or underlying systems.

You must not copy or commercially exploit substantial portions of the Platform, bypass technical restrictions or access its internal systems except as authorised by us or by applicable law.

6. Your uploaded materials and associated rights

6.1 Your rights. You retain whatever ownership, licence or other rights you lawfully hold in notes, documents and materials you upload ("User Content"). We do not claim to become the owner of your User Content merely because you submit it to the Platform. Uploading a lecturer's slides or a textbook does not transfer the copyright in that work to you.

6.2 Authorisation to upload. You represent that you are legally entitled to submit User Content and authorise the processing necessary for the features you request, whether because you own the relevant rights, have permission or rely on an applicable exception under law. You must not upload confidential information or another person's personal data without an appropriate lawful basis.

6.3 Limited operational licence. You grant the Operator and its authorised service providers a non-exclusive, worldwide, royalty-free licence, for the period reasonably necessary, to receive, store, reproduce, extract, format, analyse, create embeddings from, transmit and otherwise process User Content only as reasonably required to provide, maintain, secure and support the Service, comply with applicable law or carry out additional uses separately notified and legally authorised. The licence ends when the relevant material is deleted from active systems, subject to legally justified retention and backup cycles.

6.4 No unrestricted publication or sale. This operational licence does not permit us to sell your documents to third parties or publish them for general access. We may engage hosting and AI providers to process necessary content as described in the Privacy Policy.

6.5 Removal. You may request removal of User Content by contacting our support team or using an available deletion feature. Removal may be subject to verification, technical processing time, remaining backup cycles and lawful retention duties, as explained in the Privacy Policy.

7. AI-generated examinations and educational limitations

Pivotant uses automated models, including Google Gemini, to assist in extracting relevant study content, creating practice questions, scoring answers and preparing feedback. AI systems can generate incorrect, misleading, incomplete or out-of-context questions, answer keys, scores and explanations. The existence of a cited or uploaded source does not guarantee that a generated question or grade is correct or suitable for any particular examination.

All generated questions, scores and feedback are informal practice results. They are not certified marking decisions or predictions of your actual performance in a school, university, professional or public examination. You should verify uncertain information against course materials and, where appropriate, seek clarification from a lecturer or other qualified educator.

You may report suspected errors, but Pivotant is not obliged to produce a particular answer, score or grading outcome. We will consider credible error reports in good faith as part of improving the Service.

8. No guarantee of examination success

We do not promise or warrant that using Pivotant will lead to a pass, a particular grade, improved academic results, admission, a scholarship, professional certification or any other educational outcome. Results depend on circumstances beyond the Platform's control, including the user's preparation, the quality of uploaded materials, the syllabus, examination conditions and the practices of the relevant examining institution.

This clause makes clear the limits of what an educational practice tool can reasonably promise. It does not exclude any statutory consumer right, or excuse a failure to exercise the standard of care required by applicable law.

9. Academic integrity and lawful use

Pivotant is intended to encourage independent preparation and active recall. You agree not to use the Platform to cheat on an examination, impersonate another candidate, evade examination conditions, submit work deceptively or violate an institution's applicable academic-integrity rules.

You remain responsible for your conduct and for identifying whether AI assistance is permitted in a particular educational setting. We may take proportionate action in relation to misconduct or security abuse, subject to applicable law.

10. Prohibited activity

You must not:

• use the Service for an unlawful, fraudulent or harassing purpose;
• upload malware or attempt to introduce harmful code;
• penetrate, disrupt, overload or interfere with systems or another user's account;
• bypass rate limits, authentication, authorisation or other safety controls;
• misuse other people's personal information or infringe their intellectual property rights;
• scrape or systematically extract content or data contrary to applicable law or an express authorisation;
• misrepresent an AI-generated practice result as an official examination result; or
• use the Service in a manner that materially impairs its availability or integrity for others.

These restrictions do not prohibit activity that cannot lawfully be restricted, including any mandatory user rights under applicable law.

11. Platform ownership and use of generated outputs

The Operator and, where relevant, its licensors retain their rights in the Pivotant name, interfaces, code, databases, documentation, trade marks and other elements of the Platform. Except as permitted by law or expressly authorised, no right to commercially reproduce or redistribute those elements is granted.

Subject to applicable law, third-party rights and these Terms, you may use practice questions and feedback generated for your account for personal study, classroom revision where permitted, and other non-commercial educational purposes. Because AI outputs can resemble material produced for other users or contain excerpts from uploaded documents, we do not guarantee exclusivity or copyright ownership in any generated output. Use of an output must not infringe the rights of the author of underlying source material.

12. Third-party services and interruptions

Pivotant depends on hosting, communications and AI services provided by third parties. Their availability, performance and policies may change. We may suspend a feature to investigate a defect, respond to a provider outage, address a security issue, meet a legal requirement or perform maintenance.

We will use reasonable efforts to communicate material disruptions where practicable. We do not promise uninterrupted or error-free access, but this clause does not remove any non-excludable obligation to provide services with reasonable care and skill or any other applicable consumer right.

13. Beta access, changes and future charges

During beta, functions may be experimental and modified in response to testing. Unless a charge is clearly displayed and separately accepted, opening a beta account does not itself authorise us to take payment. Should paid products, subscriptions or institution-sponsored access be introduced, we will provide applicable pricing, billing terms, renewal conditions and cancellation information before requesting payment or commitment.

We may revise or discontinue specific features on reasonable notice where practicable, subject to any rights that users may have concerning services already purchased or contractual commitments already made.

14. Privacy and communications

Our Privacy Policy explains the categories of personal data we process, our use of AI and infrastructure providers, international transfers, retention, security and your data protection rights. By using Pivotant you acknowledge that you have been given the opportunity to review that Policy. Any processing requiring consent will be handled through a separate lawful consent mechanism where appropriate; agreement to these Terms is not a blanket consent to unrelated personal-data uses.

We may send necessary service, security and account messages. Optional promotional communications, if offered, will be subject to applicable law and any required opt-in or opt-out mechanism.

15. Suspension and closure of accounts

We may temporarily restrict, suspend or close access where reasonably necessary to investigate suspected misuse, protect users, comply with law or respond to a material breach of these Terms. Where practicable and safe, we will explain the reason and provide a way to seek review. We may act without advance notice where urgent security or legal circumstances justify it.

You may stop using Pivotant at any time and request closure of your account. Account closure and deletion of associated data are handled as described in the Privacy Policy, subject to applicable rights, outstanding obligations and lawful retention requirements. Suspension does not transfer ownership of your User Content to us.

16. Complaints and problem resolution

If you experience an error, have a concern about an automated marking decision or believe that we have failed to supply the Service appropriately, please contact makebee.tech@gmail.com with relevant details so we can investigate. We will make reasonable efforts to respond and offer an appropriate resolution where one is due.

Nothing in these Terms prevents you from seeking redress through the Federal Competition and Consumer Protection Commission, the Nigeria Data Protection Commission, a court or another competent authority where you have a right to do so.

17. Warranties and limitation of liability

We will seek to exercise reasonable care and skill in operating Pivotant. Subject to the rights and remedies that cannot be excluded under applicable law, we do not warrant that AI-generated content will be error-free, that every uploaded document can be processed successfully, or that the Platform will always be available.

To the fullest extent permitted by applicable law, the Operator is not responsible for remote or indirect losses that were not reasonably foreseeable from a particular failure, or for a user's failure to obtain an examination result merely because the user relied on an AI-generated practice exam. Any limitation in this section is to be interpreted narrowly and proportionately.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot lawfully be excluded for fraud, wilful misconduct, negligence, misleading conduct, defective performance or violation of mandatory consumer or data-protection rights. No provision requires a consumer to surrender a remedy guaranteed by Nigerian law. Where a provision conflicts with a mandatory rule, that rule prevails.

18. Governing law and jurisdiction

These Terms and any non-contractual dispute arising from them are governed by the laws of the Federal Republic of Nigeria, without prejudice to mandatory protections that apply to the user. Subject to any applicable statutory complaint or dispute-resolution process, disputes may be brought before a court of competent jurisdiction in Nigeria. Nothing here prevents a complaint to a competent regulator or imposes mandatory private arbitration on a consumer.

19. Changes to these Terms

We may amend these Terms to reflect legal requirements, changes in service features or operating arrangements. We will state the applicable effective date and provide advance notice where reasonably practicable or legally required for material changes. Changes will not retrospectively remove accrued statutory rights. If you do not agree to an updated version, you may stop using the Service and request account closure.

20. General provisions

If a provision of these Terms is found invalid or unenforceable, the remainder continues in effect to the extent the intended arrangement remains lawful. A failure to enforce a provision on one occasion does not necessarily waive a right to enforce it later. These Terms, together with any expressly applicable additional written terms and the referenced Privacy Policy for data-handling information, form the relevant terms governing ordinary individual use of Pivotant.

21. Contact and legal notices

Pivotant — operated by Makebee Technologies
Legally responsible operator: Makebee Technologies
Contact address: Lagos, Nigeria
Email: makebee.tech@gmail.com
Website: pivotant.makebeehq.com